Question 1

Can letting agents use QejaCrib?

Accepted Answer

Yes. Choose agent mode in settings to unlock Landlords/Ladies, Statement/Invoice, Remittances, and landlord performance reports. Your subscription covers the agency portfolio; tenants still use the free app.

Question 2

Do tenants need a separate subscription?

Accepted Answer

No. Tenants use the free tenant app to pay rent, submit maintenance, and message their landlord or agent. Your subscription covers the portfolio.

Question 3

How do landlords pay for a plan?

Accepted Answer

Paid plans are billed monthly in KES. You can pay via M-Pesa through Paystack from Plans & Billing in the dashboard.

Question 4

Is QejaCrib built for Kenya?

Accepted Answer

Yes. Pricing is in KES, rent is collected with M-Pesa, and the workflows are designed for Kenyan landlords, letting agents, caretakers, and tenants.